Do you have a store, can I come and visit?
- Yes we do have a showroom, located at 20/22 Hudson Avenue, Castle Hill, NSW, 2154.
What are your operating hours?
- We are open 8:30-5:00 Monday to Friday.
Are you open on weekends?
- Sorry we only operate Monday-Friday, if you are having trouble getting to us please reach out we would be more that happy to ship direct to you or help out in any way we can.
Can I pick up my order from you?
- Yes we have a showroom collection option if you would like to pick up from Castle Hill, NSW, simply click free showroom pick up when selecting your shipping option.
How long will it take to receive my order?
- All orders are shipped within 1-5 business days depending on stock availability, Express Post orders will take 1-2 business days depending on location, Regular Post 3-10 business days depending on location and Sendle 1-10 business days depending on location.
Will I receive tracking?
- Yes, as soon as your parcel is sent you will receive tracking from us directly and Australia post items will also receive live updates if you have an AusPost account.
What is Sendle?
- Sendle is a courier system based on a network of couriers, a courier will be selected based on your address and which option is the quickest and more cost effective, this system is very quick and is generally cheaper than AusPost. Most parcels are shipped via Couriers Please or Fastway.
Do you offer same day shipping?
- Yes, we do offer same day shipping for some Sydney Metro areas, please call 02 9894 8866 to arrange this option.
Do you offer free shipping?
- We do offer free shipping to some metro areas of Sydney for orders over $150, if your order qualifies this will show at checkout, otherwise please reach out for more information.
Do you offer credit accounts?
- We do not currently offer credit accounts, all goods must be paid for up front, we do however offer payment plans as well as AfterPay and ZipPay.
Do you offer bulk pricing?
- As we try our best to maintain the most competitive pricing on our products and offer wholesale pricing all items are listed at the best price possible, expect CPR colour, see below and the following link.
I have a CPR account with you, how do I get my discount?
- Simply use the link for account holders for your colour order and we will make sure that your discount is applied.
How do I set up an Afterpay or ZipPay account?
- Simply visit the below links for more info or to apply for an account.
https://www.afterpay.com/en-AU/index
https://zip.co/
Do you ship internationally?
- We do not have all international shipping codes listed, if you would like to purchase from us from overseas please email brie@hairdressershardware.com.au listing the items that you are interested in and your location and I will let you know if we are able to supply to you.
What is your returns policy?
- For more information on returns please view the following link
Do you sharpen and service tools?
- Yes, we do offer these services, for more info visit the following link or call 02 9894 8866 or email info@hairdressershardware.com.au.
https://www.hairdressershardware.com.au/pages/scissor-sharpening
Other questions?
- Feel free to email brie@hairdressershardware.com.au and I will be happy to answer any other questions or phone 02 9894 8866.
